Returns
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Products must be returned within 7 days of delivery.
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Items should be in their original packaging.
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All tags, accessories, promotional gifts, and warranty cards must be included.
Cancellations
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Orders can be cancelled before dispatch.
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If already dispatched, you may refuse the delivery.
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Applicable for sale purchases too.
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Refunds will be credited to your card, bank account, or wallet after processing.
Damaged or Defective Products
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Report within 24 hours of delivery.
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Email us at sanush.shop@gmail.com with clear images of the damage.
Packaging Note
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If the outer packaging is discarded, ensure the product is securely wrapped before returning.
Refund Mode
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Card/Wallet/NetBanking:
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Refund to the original payment mode.
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Processing time: 4-5 business days for return pickup + 2-7 business days for bank processing.
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Exchanges
No Return only Exchange if the product is damage.