Refund policy

Returns 

  • Products must be returned within 7 days of delivery. 

  • Items should be in their original packaging. 

  • All tags, accessories, promotional gifts, and warranty cards must be included. 

Cancellations 

  • Orders can be cancelled before dispatch.

  • If already dispatched, you may refuse the delivery. 

  • Applicable for sale purchases too. 

  • Refunds will be credited to your card, bank account, or wallet after processing. 

Damaged or Defective Products 

  • Report within 24 hours of delivery. 

  • Email us at sanush.shop@gmail.com with clear images of the damage. 

 

Packaging Note 

  • If the outer packaging is discarded, ensure the product is securely wrapped before returning. 

 

Refund Mode 

  • Card/Wallet/NetBanking: 

    • Refund to the original payment mode. 

    • Processing time: 4-5 business days for return pickup + 2-7 business days for bank processing. 

 

Exchanges 

No Return only Exchange if the product is damage.